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Jacqueline Jones

Position: Assessor for Help at Home (Costa Blanca) Quesada

Background :I retired and moved to Spain in 2011 having spent the previous 24 years as a qualified Social Worker in the UK.

As a mature student I obtained a B.A degree in English, Sociology & Politics followed by a Certificate of Qualification in Social Work & a Dip.SW from Exeter University.

I worked as a Social Worker & later as a Practice Manager in Childcare services in Devon & then moved to CAFCASS (Children & Families Court Advisory & Support Services) as a Family Court Advisor.

Following retirement I missed the sense of feeling useful in my local community and so joined Help at Home(Costa Blanca)as a volunteer 6 years ago.

In Quesada we have a small but very committed group of volunteers led by our Coordinator Joan Waddington.

Together we offer our support to those in need in our wider community and enjoy being a part of the great work of all those involved in the charity.

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Joan Waddington

Position: Coordinator for Help at Home (Costa Blancas) Quesada branch

Background : I started my working career in the UK being office trained in secretarial and banking duties. Prior to retiring to Spain in 2003 I had my own business employing staff and dealing with the general public.

I started the Quesada branch of Help at Home (Costa Blanca) 6 years ago.

We are fortunate to have a group of volunteers who have a variety of life and work experiences which add to their understanding of the difficulties many of our client’s experience.

Together with Jacky Jones, our assessor, I visit people in our wider community to assess their requests for help/advice and where appropriate we arrange for our volunteers to provide support for up to 6 weeks.

I monitor the support and review the client’s needs. Where necessary we offer support for longer periods depending on our available resources.

Help at Home ( Costa Blanca) is a much needed charity for our ageing population. I am glad that we are able to provide a much needed service to our community.

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Angela Chick

Position – Welfare Officer

Background –

I have a city and guilds Advanced Management for care 325.2 qualification in adult care for social services.

I have been an Adult care manager for 28 years, working with Adults in a variety of positions which includes managing residential care settings, homecare team leader, pendant alarm installation, adult safeguarding, mainly working with adults of all ages to organise, implement, assess,and provide good quality care to people who require support as a result of physical , mental and people with complex care needs.

I eventually became one of The Rapid Response mangers for southglos social services department managing the service as part of a team, which included managing staff and organising adequate care for people living within the councils boundaries.

I moved to Spain in 2016 and became aware that there was limited community support for people living in Spain who had become unwell and required care and support so I joined Help at Home Costa Blanca to help vulnerable people living in the community within the Orhuela Costa area.

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David Minto

Position – Welfare Officer

Background – I am a qualified and UK registered social worker.

I have been a social worker for 18 years, working mainly in the NHS, mostly working with adults who require support as a result of physical or mental health issues. I eventually became a Senior Manager responsible for over 400 staff, and one of my proudest moments was being awarded the UK Social Worker of the Year 2015

UK Social Worker of the Year

I am registered with the UK Health Care Professions Council (HCPC) as a social worker.

Prior to becoming a social worker, I served as a soldier in the British Army for 15 years.

After I moved to Spain I became aware of the limited community support for people living in Spain who become unwell and so joined Help at Home to help vulnerable people in our community.


I mainly visit people in their own homes who contact the charity when they are having difficulty living at home.

We offer information and guidance as well as practical support from our amazing volunteers.

A lot of our work involves people who need personal care and so we liaise with reputable care agencies to ensure that when people require personal care they are kept safe and well.

After an assessment we keep in regular contact with our clients to make sure we can adjust the help we provide.

Help at Home is a fantastic charity and I feel very proud to be associated with it. I like to think I know quite a lot about social care and I know that Help at Home Costa Blanca just keeps on getting better and better at helping vulnerable people in this area.

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Sheila Rowell

Position: Client Welfare

Background: In the UK I worked as a Quality Control Officer in an engineering firm, mostly office based work, but also dealing with customers inspectors arranging visits. Transport etc.

I was also in the RAF for several years in Air traffic Control

I have lived in this area for 13 years, and joined the charity at its inception in in 2011, but began in 2010 when we were recruiting volunteers.

Initially I was the co-ordinator for volunteers and clients arranging assessments along with the nurse, deciding what help was required and allocating volunteers to the relevant client to help.

In the last 12 months I have been Vice President and also Welfare officer, my role now is mostly office based, but still cover assessments when required.

As Vice President I have been involved in all of the Executive Committee decision making .

We have discussed how to find solutions to help in our local community and have helped many people in our area from the Homeless to people going in/coming out of hospital, the elderly and infirm living in our area of Spain who have asked for our help.

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